I've always liked Sony until today. I tried to reset my laptop to factory settings because I want the original windows instead of 10. However when tried doing so from BIOS something happened and now all I get is "operating system not found". Calling customer support was of no help because they absolutely had no answers except that they would transfer me to tech support for $99. This is called bait and switch. I bought a laptop several years ago when there was no such policy and now I'm getting punished for keeping my laptop past warranty. At the very least I would think I'd be grandfathered into their old policy. If you're willing to keep a customer, please help.
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